Bad Service at Bon Marche Avondale

We received a complaint about bad customer service at Bon Marche Avondale; Just wanted to point something out that most Zimbabweans are probably so used to that they are oblivious to the problem. Today (9/5/16) I went to buy my groceries at Bon Marche Avondale at around 10am in the morning. Managed to pick out…

OpenParly Are Doing Good Work

We received this from Tich, who is pretty chuffed with OpenParly; This is an appreciation post. I rarely send these. So, a week ago, I was following the @OpenParlyZW Twitter feed and they were sharing a few details on NRZ. I’ve been following the NRZ story with interest of late. Really trying to find out…

Get Better Customer Service on Social Media

If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a leading mobile network. Between unresponsive call centers and endless phone menus, it’s no surprise more of us are turning to social media when we need customer service. Some companies are…

Banff Lodge Customer Ignored, Sent to Chicken Inn

Updated below Here is a disturbing story from a Bulawayo resident, who had a nasty experience at a local restaurant. [On the 22nd January 2016] I went to dine at The Deck at Banff Lodge. I arrived just after 8pm and sat at the bar. Some of my friends were already there and were having drinks. On arrival…

ZOL Home Internet Slows To A Crawl

We got this from a frustrated Zimbabwe OnLine customer. ZOL is selling a home plus package for $59 dollars that has speeds “up to 1MB”. Thats a good deal and it was for a month. But 2 weeks ago it just started being extremely slow, I called their support team, we would go over settings…

CABS hike RTGS fees

I just tried to do an inter-bank transfer via RTGS, from my CABS online banking. Luckily, I always read the print, because they’re not charging $11.00 for one transfer. That’s right. Eleven united states dollars. In Zimbabwe. To put this in perspective, on the 24th of May it cost me $5.00. On the 27th of…

How to Gracefully Manage Your Critics

Many of us have an innate reflex to please everyone. It is a curious and burdensome responsibility that we have assumed since childhood. As creative leaders, the need to address critics is a reflex that is liable to override other more important uses of our energy. While we carefully weigh the costs and benefits of most decisions we make, criticism has the tendency to lead us astray. Of course, criticism is important.

Responding to critics without looking uncool

This post has been inspired by an exchange I had with what appeared to be either an Econet higher-up or their flunkie, responding to a post about their website, the link to which I emailed them in good faith. It originally appeared at businessknowhow.com, a generic site for basic business ideas and common sense.